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The Peer Support Specialist interacts with patients and staff to promote a therapeutic environment for the patients. The position helps to promote patient advocacy by meeting with the patients individually and in groups and assisting in the resolution of patient grievances. It conducts patient education groups; attends treatment team meetings as requested to relay insights gathered about the patients; assists in patient de-escalation preferences, patient rights and patient satisfaction interviews; and abides by facility regulations and maintains confidentiality of all patient information.
· Meets individually with patients to discuss and listen about their mental health progress. Conducts small group meetings with patients to discuss their needs. Makes recommendations for improving the treatment programs and services to the patients.
· Meets with patients during their admission process and using a structured interview form interviews the patients to determine what works best for them to help them calm down in the event they should become upset. In the absence of the Patient Advocate, gives the patients a copy of the Patients’ Rights and Responsibilities Booklet and explains to them their rights and the responsibilities. Offers patients an awareness of the types of programs and services available to them. Ensures the patients sign the acknowledgment form indicating they received the Patients’ Rights and Responsibilities Booklet and places the signed form in the patients’ clinical record.
· Assists in conducting patient satisfaction surveys. Meets with patients that have been declared competent to proceed, scheduled to be transferred to another facility, or have completed a one year stay in the facility and uses a pre-structured interview to privately interview them to solicit their level of satisfaction with various aspects of the treatment and services they have received. Ensures the leadership receives the completed surveys.
· Meets privately with patients that request to meet to register complaints. Gathers as much detail from the patients about their complaints and gives the information to leadership. Follows up with patients to find out if they are satisfied with the actions that were taken to address their complaints and keeps leadership informed.
· Assists in conducting peer support activities and support groups.
· Meets in small groups with patients that are recommended by the treatment teams and presents discussions focusing on positive life management skills, how to deal with difficult situations upon discharge, and how increase a sense of hope.
· Attends treatment team meetings as requested and shares insights gathered on the patients to assist the treatment teams develop recovery plans.
Education: High school diploma or equivalent.
Experience: Experiential understanding of mental illness.
Licenses/Certifications: Certified as a Peer Support Specialist.
Sarah Keene
Wellpath Recruiter
716.245.5432
sakeene@wellpath.us