JOB SUMMARY:
The Peer Support Specialist interacts with patients and staff to promote a therapeutic environment for the patients. The position helps to promote patient advocacy by meeting with the patients individually and in groups and assisting in the resolution of patient grievances. It conducts patient education groups; attends treatment team meetings as requested to relay insights gathered about the patients; assists in patient de-escalation preferences, patient rights and patient satisfaction interviews; and abides by facility regulations and maintains confidentiality of all patient information.